InfusionPoints

 

 

 

 

Version : 0.1

August 9, 2016

 

Once you have become an InfusionPoints customer you will be added to our database and an email sent to you allowing account creation at the http://support.vnsoc360.com/ support portal.

 

When you receive your user activation e-mail from InfusionPoins, the first thing you need to do is follow the link to the support portal to set-up an account allowing sending and receiving tickets with us.

 

 

After following the link e-mailed, you will see the forgot password page on the portal. Just enter the e-mail you provided to InfusionPoints and click on the reset my password button to start the process of creating a new password for your account.

 

Instructions will be sent to your email allowing you to reset / create the password for your account.

 

 

Check your e-mail for the new message titled InfusionPoints password reset instructions.

 

Open the e-mail and click on the link to reset /create your password.

 

 

 

You will be taken back to the http://support.vnsoc360.com/ support portal change password page.

 

 

Your password must meet the following criteria.

     · Minimum of 12 characters

     · Cannot contain username

     · Cannot be same as last 3 passwords

     · Have an alphabet and a number

     · Have mixed case

     · Have a special character

 

 

Once you have entered your password you will see the password successfully updated message and be logged into the portal.