Support Portal Account Creation


Version : 0.1

August 9, 2016


Once you have become an InfusionPoints customer you will be added to our database and an email sent to you allowing account creation at the support portal.


When you receive your user activation e-mail from InfusionPoins, the first thing you need to do is follow the link to the support portal to set-up an account allowing sending and receiving tickets with us.



After following the link e-mailed, you will see the forgot password page on the portal. Just enter the e-mail you provided to InfusionPoints and click on the reset my password button to start the process of creating a new password for your account.


Instructions will be sent to your email allowing you to reset / create the password for your account.



Check your e-mail for the new message titled InfusionPoints password reset instructions.


Open the e-mail and click on the link to reset /create your password.




You will be taken back to the support portal change password page.



Your password must meet the following criteria.

     · Minimum of 12 characters

     · Cannot contain username

     · Cannot be same as last 3 passwords

     · Have an alphabet and a number

     · Have mixed case

     · Have a special character



Once you have entered your password you will see the password successfully updated message and be logged into the portal.