Version : 0.1
August 9, 2016
Once you have become an InfusionPoints customer you will be added to our database and an email sent to you allowing account creation at the http://support.vnsoc360.com/ support portal.
When you receive your user activation e-mail from InfusionPoins, the first thing you need to do is follow the link to the support portal to set-up an account allowing sending and receiving tickets with us.
After following the link e-mailed, you will see the forgot password page on the portal. Just enter the e-mail you provided to InfusionPoints and click on the reset my password button to start the process of creating a new password for your account.
Instructions will be sent to your email allowing you to reset / create the password for your account.
Check your e-mail for the new message titled InfusionPoints password reset instructions.
Open the e-mail and click on the link to reset /create your password.
You will be taken back to the http://support.vnsoc360.com/ support portal change password page.
Your password must meet the following criteria.
· Minimum of 12 characters
· Cannot contain username
· Cannot be same as last 3 passwords
· Have an alphabet and a number
· Have mixed case
· Have a special character
Once you have entered your password you will see the password successfully updated message and be logged into the portal.